President of Juran to speak at the 2010 International Lean and Six Sigma Conference in Orlando, Florida
Joseph De Feo, President of Juran and noted author and global expert on quality management will answer the question “what does excellence mean today and how do the “best” attain it?” at the 2010 International Lean and Six Sigma Conference in Orlando, Florida on March 17.
In this keynote presentation, “Excellence in Quality Service Delivery: Benchmarking Global Best Practices, he will focus on questions like: “Do top performers keep on improving performance or do they have periods of failure?” and “How do they know they compare to a top performer?”
Since the global recession has caused so many service providers to take their eyes off the quality ball, it has only made the top performers look even better. How do they do it? Join his session 3052 on March 17th at 9:05 am at the Rosen Plaza Hotel.
(800) 338-7726