Operational excellence is a term used to describe an organization's devotion to continuous improvement of processes to meet customer needs. A process is "a systematic series of actions directed to the achievement of a goal." Organizations that achieve operational excellence do so by establishing key process indicators and metrics. If measurements don't match the standard common techniques are applied that eliminate unnecessary steps, improve customer satisfaction, build better relations with suppliers and partners, and most importantly, improve quality. These techniques include but are not limited to:
- Root Cause Analysis
- Lean
- Lean Six Sigma
- Business Process Management
Juran's Operational Excellence Programs identifies the tasks and activities that make up your key processes, looking for areas for improvement, and utilizes the appropriate tools and techniques to attain higher quality levels. Whether you need hands-on support, consulting or training to achieve operational excellence, Juran can help. Call 1-800-338-7726 to speak with our operational excellence professionals. Or write tina@juran.com.
(800) 338-7726